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3CX On Call Manager

Προβολή Μεγαλύτερης Εικόνας

ΚΩΔΙΚΟΣ (SKU): ART-0168

Τιμή: 330.00 (409.20 με φπα)
 
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With 3CX On Call Manager you can schedule staff to respond to after-hours support requests. A web portal allows you to manage schedules and respond to requests.

Having trouble taking care of your customer’s requests for help when your support staff aren’t working? Not if you have 3CX On Call Manager.

If you receive calls from customers outside of business hours, you may need to have someone available to help them. 3CX On Call Manager seamlessly integrates with 3CX and makes automated notifications easy while enabling you to provide better service to your customers.

After the customer leaves a voicemail asking for help, 3CX On Call Manager searches a calendar to see who is scheduled to handle after-hours support calls. The program determines who is on call and automatically notifies them that there is an open support request. In addition to calling your staff, the program can send a text message, or send an email with a copy of the customer’s voicemail for your staff to hear, along with a text transcription of the voicemail.

3CX On Call Manager provides multiple levels of notification. You can configure how staff are notified, how many times you want the program to notify an employee, and how long between the notifications BEFORE it escalates notifications to the next employee if the first one is unavailable.

A web portal makes it easy for you to set up staff preferences, administer the schedule, review a log of support requests and notifications, and update the status of the support requests. Having a log makes it easy to track after-hours support requests, monitor compliance with service level agreements, and track staff performance.

3CX On Call Manager makes sure you are notified of support requests, and helps you provide timely responses to those requests which ensures quicker and better customer service.

Requirements

  • 3CX Version 11 SP2 64 bit
  • Microsoft SQL Server 2008 or above (Express and above)
  • Microsoft Internet Information Server (IIS) 7 and above
  • .Net framework 4.0
  • Installer intended for installation on 3CX server (compatible with other installation environments)

 

 


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